1. What we collect
We collect information you give us, such as your name, email address, and phone number where the product asks for one. If you create an account, Supabase handles authentication and stores account credentials securely, including hashed passwords.
We also collect event and ticket activity, including the events you create, tickets you buy, ticket type, order status, check-in status, and payment references. Card details are handled by Paystack and are never stored by Otapin.
2. Why we use information
We use personal information to create accounts, issue tickets, process payments, prevent fraud, send transactional messages, support buyers and organizers, and improve Otapin.
We also use order and ticket records for accounting, dispute resolution, and platform safety.
4. What we do not do
We do not sell personal data. We do not store card details on our servers.
We do not claim privacy certifications or compliance badges that we have not earned.
6. How long we keep records
We keep account, order, ticket, and event records for as long as needed to operate Otapin, meet accounting needs, investigate fraud, and resolve disputes.
7. Your rights
You can ask to access, correct, or delete personal information by contacting us through the Contact page. Some records may need to be kept for accounting, fraud prevention, or dispute resolution.
Nigerian users have rights under the Nigeria Data Protection Act (NDPA). We will handle valid privacy requests in line with applicable Nigerian data protection law.
8. Children
Otapin is not intended for people under 18. If we learn that a child has provided personal information, we will take reasonable steps to remove it.
9. Changes and contact
We may update this policy as Otapin changes. The latest version will always show the updated date on this page.
Questions or privacy requests can be sent through /help or by emailing support@otapin.com.